In order to create a Medicopeia profile you will need to have downloaded the Medicopeia software onto your computer. When you HotSync you will be asked for the Subscription ID. Once the Subscription ID is entered, the Medicopeia server will need a user profile, select “Create User Profile”. The window will close in 60 seconds. In order to pull the window up again, simply HotSync.

When you click “Create User Profile”, the My Account page on the Medicopeia website is opened in a browser window.

Following the completion of the profile, the customer must HotSync again. This will prompt the installation of all the programs within that Medicopeia edition.

The Medicopeia solution continually updates software on your device and requires a valid subscription to maintain the process. Providing your credit card number allows us to confirm your identity to ensure that you receive the information you have subscribed for, and to avoid an unintended expiration of your subscription. For your convenience, your subscription will be automatically renewed until you choose to no longer take advantage of the Medicopeia program.

You can manage your billing information by going into your account on the Medicopeia website. Once logged in, select the “Change Credit Card” option and enter your information. Medicopeia will automatically renew using the credit card stored here.

You can manage your renewals or update your personal information by logging into My Account.

You can manage your renewals or update your personal information by logging into My Account.

Currently Medicopeia is available for Palm devices only. However, engineers are working on software support with many devices such as Blackberry, iPhone and Windows Mobile (or Pocket PC). Please keep a look out for release dates on these devices.

No, at this time Medicopeia is not compatible with Macintosh computers.

If you purchased a new device with your Medicopeia software, please charge and setup your device before you attempt to install the Medicopeia software, then follow these instructions:

To complete your installation you will need:

• Activation Key (found in your shipment confirmation email, on the Medicopeia box sleeve, and on the Medicopeia CD jacket).
• Medicopeia software via CD-ROM (Step 1a) or download (Step 1b)
• Credit Card (subscription based packages may require a credit card for activation)

Step 1a - Installing from CD-ROM

Insert the Medicopeia CD into your CD-ROM drive.

Step 1b - Installing from electronic download

Click the link provided in your email or you can use the link below.
http://netupdate.medicopeia.com/download/NetUpdate.exe

Step 2

Follow the onscreen installation instructions to complete the Medicopeia Installation. At this point, you may be prompted to restart your machine. Please restart your machine if prompted to do so.

Step 3

Connect the Sync cable to your device and press the HotSync button to perform a HotSync.

Step 4

Ensure that your computer is connected to the internet and press the HotSync button a second time.

Step 5

After the second HotSync is complete, a prompt will appear on your computer asking you to enter your Activation Key. Enter your Activation Key and click OK. If you are unable to enter the key within the 60 seconds provided, press the HotSync button to try again.

Step 6

A NETUPDATE REQUEST ERROR prompt will appear stating that there is no user profile associated with this device. Please click the CREATE USER PROFILE button. IMPORTANT: Complete the user profile form and click Submit to activate your subscription.

Step 7

Perform another HotSync.

**Upgrade Available Message**

You may get a message that reads "An updated version of the Medicopeia NetUpdate conduit is available. Your Medicopeia device will not be able to receive updates until you have completed the installation of this upgrade." Click DOWNLOAD UPGRADE. The Medicopeia Installation Wizard will reappear and you will need to follow the onscreen installation instructions to complete the Medicopeia Installation. You may be prompted to restart your computer. Please restart your computer if prompted to do so. Perform a HotSync. When the HotSync is complete, your device will automatically proceed to the next step.

Step 8

If your Medicopeia software is current and up to date, Medicopeia will begin installation of the various software programs included with your purchase. In the Medicopeia window you will see a list of software and progress bars showing the state of the installation. No action is required. When installation of the software is complete, you will receive a message that your update was successful.

Step 9

You will be prompted to reset your device by tapping the reset icon on your device screen.

To access your new software, go to the home screen on your device. In the upper right hand corner of the screen tap on the word "All". A drop down menu will appear, choose Medicopeia.

If you encounter problems during the above install process please call Customer Service at 1.800.959.1872

If Medicopeia is not updating or if you are receiving a NetUpdate error this could be because your handheld device is not set up as the default destination during hotsyncs.

Please follow these instructions before syncing your device, this will allow your device to connect to Medicopeia and do an update.

• Go to your Start button and select all programs.
• Select the Medicopeia program.
• Select the Medicopeia NetUpdate Settings option.
• Select the username to configure (the device name you want to install the Medicopeia software on)
• Under the handheld action tab, click on the Install NetUpdate to Handheld Button.
• Click on OK to confirm and click OK to close the Medicopeia screen.
• HotSync your device while you are connected to the internet.

Often you need to HotSync your device one more time after the initial install of Medicopeia. Upon second Sync, you will get the software installation screen.

The name you have assigned your device can be found in the upper right hand corner of the HotSync screen on your handheld.

There are two reasons for this possibility.

• Your subscription has expired and needs to be renewed.
• Your Palm is out of space and never finished the install process; at the end of the Medicopeia install screen, the software is activated and unlocked on your device. If your Palm is out of space, there is a high possibility that the unlocking sequence does not take place.